Compare Zendesk Support vs HappyFox
See this
comparison of Zendesk Support vs. HappyFox
based on data from user reviews. Zendesk Support rates 4.2/5 stars with 1,451 reviews. HappyFox rates 4.6/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
Mighty
$29
per staff / month
 
Team
$19
/month
Enterprise
$69
per staff / month
 
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
8.6
9.3
Ease of Setup
Ease of Setup
8.2
8.9
Ease of Admin
Ease of Admin
8.3
9.1
Quality of Support
Quality of Support
8.4
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.6
9.3
Meets Requirements
Zendesk Support
8.6
HappyFox
8.9
Ease of Use
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
Zendesk Support
8.4
HappyFox
9.2
Ease of Doing Business With
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
Zendesk Support
7.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Zendesk Support
8.5
HappyFox
8.8
Response Automation
Zendesk Support
8.4
HappyFox
8.9
SLA Management
Zendesk Support
8.1
HappyFox
8.6
Attachments/Screencasts
Zendesk Support
8.3
HappyFox
8.4
Ticket Collaboration
Zendesk Support
8.6
HappyFox
8.9
Ticket creation user experience
Zendesk Support
8.9
HappyFox
9.2
Ticket response user experience
Zendesk Support
8.7
HappyFox
9.1
Knowledge Share
Knowledge Base
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
Zendesk Support
8.6
HappyFox
8.8
Community Forums
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
Zendesk Support
8.9
HappyFox
9.3
Live Chat
Zendesk Support
8.5
HappyFox
8.1
Communication Channels
Customer Portal
Zendesk Support
8.4
HappyFox
8.9
Email to Case
Zendesk Support
8.8
HappyFox
9.1
Chat/Live Support
Zendesk Support
8.4
HappyFox
8.8
Social Integration
Zendesk Support
8.1
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.0
HappyFox
Not enough data available
Customer and Contacts Database
Zendesk Support
8.1
HappyFox
8.1
Products and Version Tracking
Zendesk Support
8.1
HappyFox
8.3
Call Scripting
Zendesk Support
7.8
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Zendesk Support
7.7
HappyFox
Not enough data available
Self Service/Community
Forums
Zendesk Support
8.0
HappyFox
8.0
Knowledge Base
Zendesk Support
8.4
HappyFox
8.4
Ideas/Feedback
Zendesk Support
8.1
HappyFox
8.5
Q&A
Zendesk Support
8.2
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Zendesk Support
7.9
HappyFox
Not enough data available
Reporting
Zendesk Support
8.0
HappyFox
8.3
Dashboards
Zendesk Support
8.1
HappyFox
8.5
Platform
ITIL Compliance
Zendesk Support
8.1
HappyFox
9.1
Mobile User Support
Zendesk Support
8.1
HappyFox
7.3
Customization
Zendesk Support
8.0
HappyFox
8.3
User, Role, and Access Management
Zendesk Support
8.3
HappyFox
8.7
Internationalization
Zendesk Support
8.2
HappyFox
9.1
Performance & Reliability
Zendesk Support
8.5
HappyFox
9.2
Integration APIs
Zendesk Support
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
39.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.3%
15.5%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
17.9%
Information Technology and Services
14.1%
 
Information Technology and Services
15.3%
Computer Software
12.2%
 
Internet
10.3%
Higher Education
6.4%
 
Marketing and Advertising
4.9%
Real Estate
3.8%
 
Telecommunications
3.3%
Education Management
3.8%
 
Other
48.3%
Other
59.6%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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