Compare Zendesk Support vs TeamSupport
See this
comparison of Zendesk Support vs. TeamSupport
based on data from user reviews. Zendesk Support rates 4.2/5 stars with 1,450 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
8.6
8.6
Ease of Setup
Ease of Setup
8.2
8.3
Ease of Admin
Ease of Admin
8.3
8.7
Quality of Support
Quality of Support
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.6
9.0
Meets Requirements
Zendesk Support
8.6
TeamSupport
8.6
Ease of Use
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Zendesk Support
8.4
TeamSupport
8.8
Ease of Doing Business With
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Zendesk Support
7.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Zendesk Support
8.5
TeamSupport
8.4
Response Automation
Zendesk Support
8.4
TeamSupport
8.5
SLA Management
Zendesk Support
8.1
TeamSupport
8.4
Attachments/Screencasts
Zendesk Support
8.3
TeamSupport
8.6
Ticket Collaboration
Zendesk Support
8.6
TeamSupport
8.8
Ticket creation user experience
Zendesk Support
8.9
TeamSupport
8.9
Ticket response user experience
Zendesk Support
8.7
TeamSupport
8.8
Knowledge Share
Knowledge Base
Zendesk Support
8.6
TeamSupport
8.2
Searchable Articles
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Zendesk Support
8.2
TeamSupport
7.9
Interactive FAQs & Forums
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
Zendesk Support
8.5
TeamSupport
8.4
Communication Channels
Customer Portal
Zendesk Support
8.4
TeamSupport
8.4
Email to Case
Zendesk Support
8.8
TeamSupport
8.9
Chat/Live Support
Zendesk Support
8.4
TeamSupport
8.4
Social Integration
Zendesk Support
8.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.0
TeamSupport
7.9
Customer and Contacts Database
Zendesk Support
8.1
TeamSupport
8.6
Products and Version Tracking
Zendesk Support
8.1
TeamSupport
8.6
Call Scripting
Zendesk Support
7.8
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Zendesk Support
7.7
TeamSupport
Not enough data available
Self Service/Community
Forums
Zendesk Support
8.0
TeamSupport
8.3
Knowledge Base
Zendesk Support
8.4
TeamSupport
8.4
Ideas/Feedback
Zendesk Support
8.1
TeamSupport
8.4
Q&A
Zendesk Support
8.2
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Zendesk Support
7.9
TeamSupport
Not enough data available
Reporting
Zendesk Support
7.9
TeamSupport
8.3
Dashboards
Zendesk Support
8.1
TeamSupport
8.6
Platform
ITIL Compliance
Zendesk Support
8.1
TeamSupport
Not enough data available
Mobile User Support
Zendesk Support
8.1
TeamSupport
7.4
Customization
Zendesk Support
8.0
TeamSupport
8.4
User, Role, and Access Management
Zendesk Support
8.3
TeamSupport
8.7
Internationalization
Zendesk Support
8.2
TeamSupport
7.8
Performance & Reliability
Zendesk Support
8.5
TeamSupport
8.7
Integration APIs
Zendesk Support
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
39.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.7%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.3%
11.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
17.9%
Computer Software
27.2%
 
Information Technology and Services
15.3%
Information Technology and Services
21.0%
 
Internet
10.3%
Internet
5.7%
 
Marketing and Advertising
4.9%
Financial Services
4.4%
 
Telecommunications
3.3%
Hospitality
3.6%
 
Other
48.3%
Other
38.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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