Compare Zendesk vs Zoho Desk

See this comparison of Zendesk Support vs. Zoho Desk based on data from user reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Zoho Desk rates 4.3/5 stars with 480 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
FREE
$0 /agent/month
 
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 884 reviews)
8.6
(Based on 444 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 887 reviews)
8.6
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 436 reviews)
8.3
(Based on 349 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 453 reviews)
8.6
(Based on 351 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 740 reviews)
8.2
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 423 reviews)
8.6
(Based on 327 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 882 reviews)
8.8
(Based on 436 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.9%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.1%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.1%
7.6%
 
Computer Software
20.1%
Information Technology and Services
25.5%
 
Information Technology and Services
14.2%
Computer Software
11.2%
 
Internet
12.2%
Internet
4.6%
 
Marketing and Advertising
6.5%
Marketing and Advertising
4.6%
 
Retail
3.1%
Telecommunications
4.1%
 
Other
44.0%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

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