Compare Zendesk Support vs Zoho Desk

See this comparison of Zendesk Support vs. Zoho Desk based on data from user reviews. Zendesk Support rates 4.2/5 stars with 1042 reviews. Zoho Desk rates 4.3/5 stars with 510 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
FREE
$0 /agent/month
 
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 957 reviews)
8.6
(Based on 470 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 961 reviews)
8.6
(Based on 470 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 470 reviews)
8.3
(Based on 369 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.4
(Based on 488 reviews)
8.6
(Based on 372 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 807 reviews)
8.2
(Based on 421 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 455 reviews)
8.6
(Based on 346 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 955 reviews)
8.8
(Based on 461 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.6%
20.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
7.2%
 
Computer Software
19.9%
Information Technology and Services
26.6%
 
Information Technology and Services
14.8%
Computer Software
10.8%
 
Internet
11.6%
Marketing and Advertising
4.5%
 
Marketing and Advertising
5.9%
Internet
4.3%
 
Retail
3.2%
Telecommunications
4.0%
 
Other
44.6%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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