Compare Zoho Desk vs LiveAgent

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comparison of Zoho Desk vs. LiveAgent
based on data from user reviews. Zoho Desk rates 4.3/5 stars with 903 reviews. LiveAgent rates 4.5/5 stars with 966 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Zoho Desk
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LiveAgent
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Zoho Desk
Zoho Desk
4.3
Based on 903 reviews
Optimized for quick response
LiveAgent
LiveAgent
4.5
Based on 966 reviews
 
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
 
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 825 reviews)
9.0
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 825 reviews)
9.1
(Based on 900 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 673 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 672 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 741 reviews)
9.2
(Based on 856 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 626 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 815 reviews)
9.1
(Based on 887 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
72.5%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.6%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.9%
12.4%
 
Information Technology and Services
24.9%
Information Technology and Services
11.9%
 
Computer Software
10.4%
Computer Software
7.1%
 
Telecommunications
4.2%
Computer & Network Security
5.9%
 
Marketing and Advertising
4.2%
Internet
5.6%
 
Internet
4.2%
Marketing and Advertising
4.2%
 
Other
52.2%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
 

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