Compare Zoho Desk vs LiveAgent
See this
 Zoho Desk 4.3 Based on 903 reviews Optimized for quick response |  LiveAgent 4.5 Based on 966 reviews |
Pricing
FREE $0 /agent/month | All-inclusive $39/month User Seat | |
PROFESSIONAL $12 /agent/month | Ticket+Chat $29/month User Seat | |
ENTERPRISE $25 /agent/month | Ticket $9/month User Seat | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 825 reviews) | 9.0 (Based on 899 reviews) |
| Ease of Use | 8.6 (Based on 825 reviews) | 9.1 (Based on 900 reviews) |
| Ease of Setup | 8.3 (Based on 673 reviews) | 8.9 (Based on 615 reviews) |
| Ease of Admin | 8.5 (Based on 672 reviews) | 9.0 (Based on 612 reviews) |
| Quality of Support | 8.3 (Based on 741 reviews) | 9.2 (Based on 856 reviews) |
| Ease of Doing Business With | 8.6 (Based on 626 reviews) | 9.2 (Based on 599 reviews) |
| Product Direction (% positive) | 8.8 (Based on 815 reviews) | 9.1 (Based on 887 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 72.5% | 61.4% |
Mid-Market (51-1000 emp.) | 21.6% | 26.3% |
Enterprise (> 1000 emp.) | 5.9% | 12.4% |
Reviewers' Industry
Information Technology and Services 24.9% | Information Technology and Services 11.9% | |
Computer Software 10.4% | Computer Software 7.1% | |
Telecommunications 4.2% | Computer & Network Security 5.9% | |
Marketing and Advertising 4.2% | Internet 5.6% | |
Internet 4.2% | Marketing and Advertising 4.2% | |
Other 52.2% | Other 65.3% |
Reviews
| Most Helpful Favorable Review | János C. Administrator in Information Technology and Services Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the... | Herby O. Administrator in Philanthropy LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and... |
| Most Helpful Critical Review | G2 Crowd User in Computer Software I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search... | G2 Crowd User in Health, Wellness and Fitness I m confused how it all connects together |
