Compare Zoho Desk vs TeamSupport
See this
comparison of Zoho Desk vs. TeamSupport
based on data from user reviews. Zoho Desk rates 4.3/5 stars with 1,021 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.
Add Product
Zoho Desk
Zoho Desk
Optimized for quick response
TeamSupport
TeamSupport

Pricing

 
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
Ease of Use
Ease of Use
8.5
8.6
Ease of Setup
Ease of Setup
8.2
8.3
Ease of Admin
Ease of Admin
8.4
8.7
Quality of Support
Quality of Support
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
8.7
9.0
Meets Requirements
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Zoho Desk
8.5
TeamSupport
8.6
Ease of Setup
Zoho Desk
8.2
TeamSupport
8.3
Ease of Admin
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Zoho Desk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Zoho Desk
8.2
TeamSupport
8.4
Response Automation
Zoho Desk
8.3
TeamSupport
8.5
SLA Management
Zoho Desk
8.2
TeamSupport
8.4
Attachments/Screencasts
Zoho Desk
8.3
TeamSupport
8.6
Ticket Collaboration
Zoho Desk
8.6
TeamSupport
8.8
Ticket creation user experience
Zoho Desk
8.7
TeamSupport
8.9
Ticket response user experience
Zoho Desk
8.5
TeamSupport
8.8
Knowledge Share
Knowledge Base
Zoho Desk
8.6
TeamSupport
8.2
Searchable Articles
Zoho Desk
8.6
TeamSupport
8.3
Community Forums
Zoho Desk
8.3
TeamSupport
7.9
Interactive FAQs & Forums
Zoho Desk
8.3
TeamSupport
8.3
Interaction
Web Portals
Zoho Desk
8.4
TeamSupport
8.7
Forum to Reponse
Zoho Desk
8.4
TeamSupport
8.4
Tickets and Tagging
Zoho Desk
8.7
TeamSupport
8.8
Live Chat
Zoho Desk
8.5
TeamSupport
8.4
Communication Channels
Customer Portal
Zoho Desk
8.3
TeamSupport
8.4
Email to Case
Zoho Desk
8.7
TeamSupport
8.9
Chat/Live Support
Zoho Desk
8.5
TeamSupport
8.4
Social Integration
Zoho Desk
8.4
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Zoho Desk
8.3
TeamSupport
7.9
Customer and Contacts Database
Zoho Desk
8.3
TeamSupport
8.6
Products and Version Tracking
Zoho Desk
8.4
TeamSupport
8.6
Call Scripting
Zoho Desk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Zoho Desk
8.3
TeamSupport
Not enough data available
Self Service/Community
Forums
Zoho Desk
8.3
TeamSupport
8.3
Knowledge Base
Zoho Desk
8.4
TeamSupport
8.4
Ideas/Feedback
Zoho Desk
8.3
TeamSupport
8.4
Q&A
Zoho Desk
8.5
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Zoho Desk
8.4
TeamSupport
Not enough data available
Reporting
Zoho Desk
8.3
TeamSupport
8.3
Dashboards
Zoho Desk
8.5
TeamSupport
8.6
Platform
ITIL Compliance
Zoho Desk
8.4
TeamSupport
Not enough data available
Mobile User Support
Zoho Desk
8.4
TeamSupport
7.4
Customization
Zoho Desk
8.3
TeamSupport
8.4
User, Role, and Access Management
Zoho Desk
8.4
TeamSupport
8.7
Internationalization
Zoho Desk
8.1
TeamSupport
7.8
Performance & Reliability
Zoho Desk
8.7
TeamSupport
8.7
Integration APIs
Zoho Desk
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
71.8%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.4%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.8%
11.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
24.3%
Computer Software
27.2%
 
Computer Software
10.8%
Information Technology and Services
21.0%
 
Marketing and Advertising
4.1%
Internet
5.7%
 
Internet
4.0%
Financial Services
4.4%
 
Telecommunications
3.9%
Hospitality
3.6%
 
Other
52.9%
Other
38.1%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Zoho Desk a QuestionContact Zoho Desk