How do you obtain insight on soft skills?
We take the time to translate general competencies such as ‘being a team player” or “adapting to change” into specific job behaviors in the context of real work situations. The predictors are professionalism; interpersonal skills; problem solving and adaptability; personal value commitment. For those who manage people or projects, there are other predictors such as setting goals; assigning tasks and providing feedback. For executives and leaders, predictors include the ability to provide vision and motivate others. We identify a meaningful set of behaviors or ‘soft skills’ for each job and use detailed and candid feedback from former managers and coworkers to suggest how a candidate performed in these behaviors in a previous position.