What are the various training series installed on this learning platform.
All the skills and techniques necessary to ensure your team keeps customers satisfied, collaborate better with co-workers and supervise more effectively. The ServiceSkills.com platform features web-based access to over 100 performance enhancing training modules presented across these nine series:
> Telephone Doctor® Customer Service Series - 20 Modules - America's favorite communication training series hosted by customer service expert Nancy Friedman. Validated by millions of learners, these courses cover the spectrum of customer care. Each module takes about 30 minutes to complete.
> Service Matters℠ Roundtable Series - 12 modules - Learn from six service superstars who share their strategies about providing world class service. This "peer perspective" provides a valuable learning experience. Each module takes about 10 minutes to complete.
> ServiceSims℠ Challenge Series - 12 modules - Engaging simulations feature wrong-way service situations followed by two distinct paths. Learners are challenged to think through each situation before choosing a response. Each module takes about 10 minutes to complete.
> Email Matters℠ The Art of Better Service - 19 modules - Email communication is a fundamental component of everyday business life. There are dozens of important nuances which will ensure your customers and coworkers receive the level of service they deserve.
> What To Say When℠ Team Building Series - 10 modules - Just-in-time team building and communication courses featuring Human Resource expert Hugh Murray. Each module takes about 10 minutes to complete.
> What To Say When℠ Conflict Resolution Series -10 modules - Just-in-time conflict resolution and employee relations courses featuring Human Resource expert Hugh Murray. Each module takes about 10 minutes to complete.
> What To Say When℠ Mentoring Series - 10 modules - Just-in-time supervisory, coaching and management training courses featuring Human Resource expert Hugh Murray. Each module takes about 10 minutes to complete.
> Newmarket Learning℠ Leadership Series - 6 modules - Supervisors will benefit from proven strategies to help them to best handle challenging personnel issues. Topics include Coaching Questions, Delivering Feedback, Personal Development, Using Competencies, Behavior-based Interviewing and Improving Performance. Each module takes about 45 minutes to complete.
> Houndville℠ Animated Workplace Series - 10 modules - Short, colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way. Topics include: Email Etiquette, Diversity, Ethics, Touchy Topics, Careless Errors, Safety, Cell Phone Use, Customer Diversity, Sexual Harassment and Valuing Learning Opportunities.