G2 Crowd User in Information Technology and Services

About AnswerDash

over 2 years ago

What are the differences between AnswerDash and a common FAQ or Q&A page?

Vendor Responses

Response by AnswerDash

almost 2 years ago

Most website self-service solutions are “help islands”. These include stand-alone knowledge bases, FAQs, and forums, all of which are resources typically used by less than 1% of website visitors. AnswerDash’s contextual self-service changes all of this, because it brings the help users need right to the point where they had a question in the first place. Usually from 5-20% of website visitors utilize AnswerDash to find answers. For more information, we encourage you to watch our 60-second video on our homepage (www.answerdash.com).