What are the 8x8 Knowledgebase benefits?
- Provide comprehensive answers—Researched, consistent responses with links to additional content means customers get the best answers every time.
- Easily create content—Supervisors can quickly and easily create, edit, arrange, add, delete and manage content.
- Respond to changing conditions—New questions can be added quickly and easily.
- Shorten interaction times—Fast access to the right answers makes it quick and efficient to answer repetitive questions.
- Increase agent productivity—Keyword lookup and preformatted responses deliver the fastest answers to customer questions.
- Train new agents—Supervisors share the same user interface as agents, to help support new and ongoing agent training.
- Provide consistency across channels— Agents use the same tool to find the answers regardless of which channel they are using for their customer interactions.