G2 Crowd User in Information Technology and Services

Client Criteria

11 months ago

What is the definition of a good client for Watson?

Vendor Responses

Response by IBM Workplace Support Services with Watson

11 months ago

WSS with Watson will transform how service and support is delivered. To support this transformation certain capabilities will need to be implemented within the client's Service Desk environment. Those clients that have these features in place will be better positioned to see the benefits from WSS with Watson sooner:

- End user/Agent Chat tool installed and in use (such as LivePerson Chat)

- Available and good quality end user facing content

- Identified the top call drivers

- Established a self-service solution and self support mindset within the enterprise