G2 Crowd User in Real Estate

Customer Service

about 3 years ago

What kind of support do you offer?

Vendor Responses

Response by Smart

over 2 years ago

Smart Property Systems offers two types of support. Live Chat, Help Desk e-mail and phone support are available during normal business hours, Monday through Friday, 8 AM MST to 5 PM MST. Sometimes our "more workaholic" staff will take help desk e-mails during off hours. You can always leave a message after hours and we will get back to you the following business day. This type of customer service for questions about how to use the software is included in your subscription fee.

SPS also has virtual assistants who are available to work for you in your account if needed. Virtual assistants will help you with variable payment entries, creating leases and lease documents, tracking payments, and updating your property information. Their work is billed in 15 minute segments. (see pricing schedule) You will be able to fill out a work order and attach details to that work order. When the work is completed the assistant will notify you and you will review and approve the work.

Our friendly customer service staff takes great pride in our service, and we look forward to helping you whenever you may need it. 

Try the Live Support link at the top of the page, or call 855.796.7771 toll free for help right now.