G2 Crowd User

Customer Service

almost 3 years ago

What makes FastSpring’s customer service different?

Vendor Responses

Response by FastSpring

over 2 years ago

We pride ourselves on offering the absolute best customer service in the industry. FastSpring’s policy is that all support requests are responded to within 24 hours, though we often respond in just 1-2 hours.

Doing business with a company on the Internet can be a very impersonal process. Not only have the founders of FastSpring run several Internet-related companies, we have also been – and continue to be – customers ourselves. Nothing is more frustrating than sending off an email to a company to get help only to wait for a week to get back an impersonal email with a pre-canned response that doesn’t address the actual question.

FastSpring is different. When you contact us, you’ll receive a response within 24 hours, often within just an hour or two. A real person with a real name will respond to your question, and bring in additional support specialists as needed, depending on the task at hand. Since we’ve been in your shoes, we always try to treat our customers as friends, and try to understand they are looking to us for real help within whatever problem or question they have.