G2 Crowd User in Computer Software

Customer Support

over 1 year ago

What support does Newton come with?

Vendor Responses

Response by Newton ATS

over 1 year ago

When you sign-up with Newton, you get unlimited free access to the best customer support in the industry. This starts with your own personal launch manager who will get you up-and-running on Newton in 7-10 business days (yes, it’s that easy!). Once live, you will be assigned a personal Customer Success Manager who will provide you and your team with customized product trainings tailored for your unique hiring process. Your Customer Success Manager will also be there to support you on a daily basis. Thanks to this outstanding customer support, Newton’s customer retention rate is over 95% year over year and on average 87% of customer support tickets are resolved within one day. Also included with Newton’s support package is full access to Newton’s knowledge base, which is filled with articles on Newton tips, tutorials, best-practices, and how-to’s.