G2 Crowd User

Data Collection

about 2 years ago

How does Datahug collect my business relationship data?

Vendor Responses

Response by Datahug

over 1 year ago

You decide. We currently offer three flexible options depending on your requirements. It is important to note that only the traffic or header data is accessed, never the content.

Option 1 : Direct Access to each user’s email account

Once a user signs up to the Datahug service and provides us with their individual email address and password, we can connect directly to their email account to passively and automatically capture and update all of their business relationship information (header data only). Datahug can connect directly to your company’s email server in order to index individual inboxes. Datahug currently supports IMAP, Google OAUTH and Exchange Web Services protocols. All passwords provided are encrypted and securely stored on our servers.

Option 2 – Mailbox Access via Service Account

It’s also possible for Datahug to connect to Microsoft Exchange mail servers using a Datahug service account that has been created by your network administrator to connect to specific user accounts on that server. Datahug can access and index each user’s inbox without needing to ever know or store an individual user’s email account password.

Option 3 – ETL Secure Push

For our larger enterprise customers, we can facilitate a customer-side push method. This means that the Datahug system does not need direct access to a customer’s email or directory system and we remain, at all times, outside of the customer’s firewalls. The customer accesses and processes all relationship data locally within their security domain before sending (via a secure file transfer) pre-agreed relationship data to Datahug. Datahug has no access to the customer’s email system or network and does not require any security permissions. The customer has complete access to all client-side configuration and security settings.