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G2 Crowd User in Computer Software

Do you issue refunds?

almost 3 years ago

We offer a 30-day money back guarantee for self-hosted licenses. We don’t offer refunds for monthly and yearly cloud plans.

Vendor Responses

Response by ActiveCollab

about 2 years ago

Yes, you can use self-hosted Active Collab for as long as you like without any additional fees. The license also includes one year of support and upgrades, which you can optionally renew.

Response by ActiveCollab

about 2 years ago

We offer a 50% discount on cloud plans for educational institutions and non-profit organizations. To get your discount, sign up for a free trial, then apply for the discount.

Response by ActiveCollab

about 2 years ago

That depends if you’re buying as a company or as an individual. As an EU company, simply enter your VAT ID number during checkout to deduct the VAT from your order. However, if you’re buying Active Collab as an EU citizen, you’ll be required to pay the VAT.

Response by ActiveCollab

about 2 years ago

Depends. If you buy the self-hosted version, you pay for the license only once. The license includes one year of support and upgrades, which you can optionally renew. Cloud plans are subscription-based and are charged by the month or by the year.