G2 Crowd User in Information Technology and Services

Do you offer a self service portal, which customers can access?

over 3 years ago

Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals.

Self-service portals also help in drastically reducing the volume of support tickets coming into the system because help is always available and customers can help themselves and not wait for a support agent to address their queries.