The system does not ask whether a person has the “hard” skills that may be required for a position (i.e. the relevant education, or specific technical skills). This usually can be obtained from work history, and candidate resumes. Our system is designed to help understand the “soft skills” a candidate has which include the specific behaviors that are required to be effective in a particular job. For example, one question asks the references to rate a customer service representative candidate on their ability to handle customer complaints with patience, listen well and work well with other stakeholders in the organization to resolve issues.