G2 Crowd User

Features

almost 2 years ago

What are the main features of InvGate Service Desk?

Vendor Responses

Response by Service Desk

over 1 year ago

InvGate Service Desk offers the following features:

- IT Help Desk

- IT Service Desk

- ITIL Ready

- Integrated IT Asset Management

- Email-to-Ticket Automation

- Incident & Problem Management

- SLA Management

- Knowledge Base

- Self Service Portal

- Approval Management

- Graphical Workflow

- Gamification

- Single Sign-On (SSO)

- Multi-Department Support

- Interactive Dashboards

- Robust Analytics Reporting

- Intuitive, Modern Design