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over 1 year ago

What are the different features of IFS Field Service Management?

Vendor Responses

Response by IFS

over 1 year ago

Contact Center

-To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.

Dynamic Scheduling

- Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.

Mobile Field Service

- Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.

Service Contract Management

- Create, execute, revise, monitor and administer service contracts – from initial quoting and pricing, to automatic renewal and billing.

Warranty Management

- Administer, process and track warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.

Spare Parts Management

- Achieve optimal performance while keeping costs low by balancing stock levels, locations, spare parts, service levels and more.

Service Project Management

- Stop relying on ineffective manual tools and take control of your organization's efficiency, operational visibility and service quality.

Cloud Deployment

- Support your service management needs with world-class solutions that will drive increased service performance and yield greater revenue.