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G2 Crowd User


over 2 years ago

How does Telnyx prevent and detect fraud?

Vendor Responses

Response by Telnyx

about 2 years ago

Currently, Telnyx detects fraud by using a statistical model to detect outliers in the minutes of use data within a certain time frame.

To do this, we aggregate the minutes of use (MoU) for each account during a specified period of time. Then, we calculate the standard deviation of each data point and compare that to the mean MoU for each account. If the MoU is more than a certain number of standard deviations away from the mean, an alert is logged in our cache and a support representative will respond accordingly.

To prevent fraud, we suggest you take a number of measures to protect your account.

1. Secure your account passwords.

2. Review access logs on a regular basis

3. Restrict web access to your PBX/VoIP system