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G2 Crowd User in Computer Software

How accurate are the transcriptions?

about 1 year ago

How accurate are the transcriptions?

Vendor Responses

Response by Gong

about 1 year ago

It varies depending on factors like accents, but it's usually between 80-84%. The beauty of Gong is that it analyzes the context of conversations rather than relying on specific keywords being spoken. This makes it resilient to transcription errors.