G2 Crowd User in Computer Software

How accurate are the transcriptions?

12 months ago

How accurate are the transcriptions?

Vendor Responses

Response by Gong

12 months ago

It varies depending on factors like accents, but it's usually between 80-84%. The beauty of Gong is that it analyzes the context of conversations rather than relying on specific keywords being spoken. This makes it resilient to transcription errors.