What kind of data configuration is required?
nGAGEMENT uses your existing contact center system-generated data to capture and improve on agent performance across your organization.
We are Genesys partners, and integrate natively with both Genesys and Interactive Intelligence Contact Center Solutions.
We also integrate with virtually any other contact center app using common data formats, such as CSV, to leverage information from contact center call routing applications servers, telephony gateways/SIP or other protocols.
Regardless of your system architecture (managed, hosted, SaaS, or other shared services), we will integrate within your call center environment.