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G2 Crowd User in Telecommunications

How much bandwidth do I need to run VoIP.

over 2 years ago

If you have an internet connection that has at least 5 mbps that is dedicated to voice you can support up to 25 agents and still give you a buffer on bandwidth. One agent on a call can take up to 70kbs.

Vendor Responses

Response by Call Tools Contact Center

about 2 years ago

The most important thing you need is the bandwidth to support the amount of agents you plan to have on the phone. Next is a computer and a USB head set, other than that you just need to be ready to talk to live customers and prospects.