I have configured the Custom Domain but when I use it to access my helpdesk, I get a certificate warning. What should I do?
The HTTPS mode is not available to custom domains by default due to certificate issues. In case you want to access your custom domain in HTTPS mode, we can purchase and install a certificate for your domain at $75 per year. This will be a recurring fee. Once the certificate is installed you can access your domain through the HTTPS mode without any certificate error