G2 Crowd User

Importing

10 months ago

Treasure Agent sometimes gets “Failed to upload to TreasureData: Import failed” error. Is it a serious problem?

Vendor Responses

Response by Treasure Data

10 months ago

1. Your network becomes unstable

2. Treasure Data's API shutdown the connection by unexpected network / node condition

But Treasure Agent has robust retry mechanism for these cases, so continue to import the data to Treasure Data. You can see “retry succeeded” in your logs after several retries. It is no problem.

If continue to get same error and exceeds the retry limit, it is non-network problem. Please let me know.