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Language Services FAQ

over 1 year ago

What is the difference between you and an LSP?

Vendor Responses

Response by Smartling

over 1 year ago

Smartling has built its Language Services offerings with a focus on delivering fast and accurate translations at a lower price, making us different from the slow-moving and expensive traditional LSPs. Our key differentiators include:

Reliable Translation Speed – Most translation agencies dictate timelines based on their capacity and availability. Customers have no visibility into internal processes and receive no assurances on exact delivery dates. Smartling understands that translation should fit your timeline — not the other way around. We provide predictable turnarounds with up to a 99.98% on-time guarantee to make sure you meet your business goals. Smartling also offers complete visibility into who exactly is performing your translations, enabling effortless communication with suppliers.

Trusted Translation Quality – Most translation agencies take a reactive approach to translation quality, leaving customers with little confidence in the initial output and only handling errors after the fact. Smartling takes a data driven approach to translation quality. All translations receive a Quality Confidence Score™ (QCS). This proprietary metric is derived from 75 different data points that correlate highly with translation quality. The QCS can be paired with up to a 99% guarantee as well, which means you can trust that your translations are just as elegant as their source content. With upfront testing and only a 10% pass rate, Smartling’s translators are hand-selected and continuously vetted professionals, who have significant experience using our translation technologies.

Reduced Translation Costs – Most translation agencies pad their profit margins by outsourcing to intermediary agencies and offsetting the cost of their operating overheads with unnecessary customer fees. We understand that your translation budget won’t always increase as quickly as the demand for global content. With Smartling, you can enjoy up to 25% savings on language services via direct access to translators and volume discounts. Additionally, there are no project management fees to account for or minimum content thresholds to meet. The savings we generate from highly automated workflows are passed directly to our customers. In addition, customers in higher tier plans have access to a consistent linguist community, a named project team, discounts off rush order premiums, and custom SLAs.