G2 Crowd User in Information Technology and Services


10 months ago

How quickly does Watson learn?

Vendor Responses

Response by IBM Workplace Support Services with Watson

10 months ago

Watson is continuously learning with each user interaction. The information captured by Watson throughout each interaction is analyzed and turned into knowledge on a monthly basis for top answers. It's important for Watson to gain a significant sample size of data, to validate trends in similar user questions. For questions that do not generate a top answer, considered to be part of the knowledge base searching, these are re-ranked using machine learning algorithms in real time. This technique will allow the 'best' answer to be selected from multiple options and usage to determine the best one.