G2 Crowd User in Information Technology and Services

Maintenance Innovation

8 months ago

How is IBM innovating my maintenance support to keep my equipment always-on?

Vendor Responses

Response by IBM Hardware and Software Support Services

8 months ago

IBM Technology Support Services is always innovating to provide you with better, faster service at a greater value.

• IBM utilizes IBM Watson to diagnose problems (generating a 40% reduction in problem determination time).

• IBM is pioneering the use of Augmented Reality to solve issues, so problems can be resolved more quickly.

• IBM employs dynamic automation to address repetitive and routine incidents, these “virtual engineers” are addressing 64% of incidents automatically, reducing a situation’s resolution time by 80 minutes on average.

• IBM is deploying Predictive Maintenance solutions via IBM Analytics tools, so that we can solve your problems before they happen – avoiding unplanned downtime.