My tickets seem to show a different time from my system time. Is there any way, I can synchronize these?
For the created and due by time in the requests to be displayed based on your timezone you need to set your timezone in the following 2 places.
1. Click on Setup under Organization Settings click on Company Details.
2. In the Time zone column choose the one from the drop down list matching your Timezone.
3. Click on Save button at the bottom of the page.
Apart from the above setting you also need to modify the timezone for your account.
1. Click on drop down next to the logged in username on the top right hand side.
2. You will get a drop down list and choose Personalize.
3. In the Time zone column choose the one from the drop down list matching your Timezone.|
4. Click on Save.