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G2 Crowd User in Computer Software

Shouldn’t We Continue Using Paper if Our Customers Do?

about 2 years ago

Many of my customers use paper, how can I go paperless?

Vendor Responses

Response by eFileCabinet

about 2 years ago

Now that there are alternatives to paper-based document management, this question naturally arises. However, customers arguably benefit most from paperless business operations as these processes result in quicker turnaround times for transactions, including freed up time for organizations to serve customers.

However, it is also important to repose this question in greater consideration of the company which asks it: consumers can tell organizations what they want from a product or service, and part of that may entail an environmentally friendly internal process.

However, consumers won’t necessarily go out of their way to tell these organizations how to manage internal processes to make the production of that product or service easier, greener, and more efficient—how being the question document management software answers.