G2 Crowd User

Software capabilities

over 1 year ago

What does your software do?

Vendor Responses

Response by NICE Satmetrix

over 1 year ago

We offer complete, powerful, purpose-built customer experience management software with low total cost of ownership. Our software delivers a collection of capabilities to manage all aspects of a world-class customer experience management program, from data collection and analysis through action management and data reporting, all with robust self-service program management tools. You can use it to collect or import data about the customer experience, integrate different data sets for better insight, manage your process of closing the loop with customers when the give feedback, deliver role-specific insight to users in many different functions, analyze the drivers of customer experience and prioritize your actions, and much more.