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G2 Crowd User

Software capabilities

almost 2 years ago

What kind of reporting do you offer?

Vendor Responses

Response by NICE Satmetrix

almost 2 years ago

Our purpose-built analytics give you comprehensive views of the customer experience. We allow you to correlate drivers of the customer experience to overall loyalty so that you can make smart decisions about investing resources for improvement, at the level of contact, account, region, and overall. We have a full suite of out-of-the-box reports to meet most CX program needs, with full configurability on segmentation, filtering, and data access.