G2 Crowd User

Software capabilities

about 2 years ago

Does your software manage the actions our team takes after we get feedback from customers?

Vendor Responses

Response by NICE Satmetrix

about 2 years ago

Yes, we have a fully integrated and configurable closed loop management capability so that you can automate your management follow-up with customers. You can manage the owners, escalation path, tracking, and much more. Through integration, you can manage the process in our software or through favorite tools like Salesforce or service center management applications.