How does Mithi's Cloud based Email Service handle SPAM, DoS, UDP, attacks and what is the resolution time?
Can individual users on Mithi SkyConnect get daily spam reports from the system? Can we view all the mail blocked by the Spam checker and release them if required?
Typically IPs get blacklisted when the the outbound relay servers send out spam and this is detected/noticed by worldwide blacklist resources. In the case of Mithi SkyConnect, mail access servers are protected from sending spam originating from the network and all outbound traffic is routed via SecureMailflow and is scanned for viruses to ensure that only clean mail leave the periphery. This reduces the chance of IP blacklisting down to near zero. Since we moved to this architecture, we've stopped worrying about blacklisting of our outbound IPs. Another thing we care about is the DNS hygiene of our customers. We ensure proper configuration of SPF, DKIM etc to ensure that the reputation of our customers' domains is very high.
The spam and virus report (mail events) for each user (the entire domain) will be sent to the respective user (if the reports feature is enabled for the domain). This report will come direct from SecureMailflow and will have all the details of every mail sent and received, every mail rejected for spam with reason. This report will give options to allow, disallow emailids and domains and also release mail which are quarantined in case they are false positives.
In addition to this, the IT administrator of the domain has access to the SecureMailflow console, which allows him to search amongst all the mail traffic of the domain, release mail, whitelist, blacklist etc.