G2 Crowd User in Human Resources


12 months ago

What's your customer support model?

Vendor Responses

Response by SentricWorkforce

12 months ago

Our goal is to make you a strong user of our product and give you multiple paths to success. We offer several ways to solve a problem or learn a new piece of functionality.

1) Our support team is available by email and phone and consistently receives 4.8/5 stars for customer satisfaction.

2) Our Customer Hub includes hundreds of Knowledge Base articles, support materials for your employees and pre-recorded trainings.

3) Live trainings happen every week and are posted to the Customer Hub.

4) We have an active online community that allows you to learn from other users, log and track cases and make product recommendations.

5) Our Concierge Services scale from small buckets of project hours to get you through a busy time of year to larger engagements that include managed services.