Is it possible to measure the results? How do I ensure quality and monitor my spend?
Smartling uses the vast amount of data collected in the cloud to enable our customers to make informed data-driven decisions, ultimately helping them to optimize the speed, quality, and cost of their translation process. Available on-demand and in real-time directly within the Smartling dashboard, current reports include: Cost Estimates (by translation job/language); Translator Word Counts (by translator/language and selected time period); SmartMatch Leverage (automatically leveraged 100% matches); Fuzzy Match/TM Savings (cost savings from translation memory re-use); Processed Words (total number of words translated across all projects); Issues (opened/closed by project/language in a given date range); Content Velocity (translation speed/turnaround time by selected time period, language and workflow step); Content Changes (content changes by selected time period, language and workflow step); Quality Evaluation with DQF (clear insights that help to reduce error incidence and improve quality).
For our Global Delivery Network (proxy solution), the following additional reports are available: Site Traffic, Tracked URLs. In addition, the Smartling Professional Services team can create a great number and variety of custom reports, which can be scheduled for automated delivery to customer contacts.