G2 Crowd User in Computer Software

    What are the main features of LiveAgent ?

    over 2 years ago

    Multichannel support(Email, Voice, LiveChat, FB and Twitter)

    Intelligent Spam Filter

    Live Chat

    Gamification

    Knowledge Base

    Analytics

    Ticketing system

    Help Center

    Mobile ready

    Suggestions

    Easy-to-use Interface

    Multilingual

    Hybrid tickets

    Automatic Ticket Distribution

    Departments, Tags and Filters

    Service-level Agreement (SLA)

    Twillio Voice Integration

    Automation (Time and Event based Rules)

    Asterisk Callcenter Integration

    Extendable with Plugins or API