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What can JIRA Software or JIRA Core users do in JIRA Service Desk if they do not have an agent license?

over 2 years ago

What can JIRA Software or JIRA Core users do in JIRA Service Desk if they do not have an agent license?

Vendor Responses

Response by Jira Service Desk

about 2 years ago

JIRA users who are not licensed for JIRA Service Desk will still be able to perform numerous actions within a ticket. This includes:

--Help diagnose issues through internal comments with agents

--Watch tickets and receive notifications for updates