What is nGAGEMENT and what will it do for my contact center?
nGAGEMENT is designed to bring the familiarity and collaborative aspects of social media into the contact center. The interface is based on proven game mechanics and social media features, while the back-end services provide predictive analytics and powerful reporting features.
The main functional areas positively impacted by nGAGEMENT are:
- Employee engagement
- Staff attrition
- Schedule adherence & compliance
- Workforce management & optimization