G2 Crowd User in Information Technology and Services

What social features does Zoho CRM offer?

over 3 years ago

What social features does Zoho CRM offer?

Vendor Responses

Response by Zoho

over 1 year ago

● Post status messages from your company's Facebook page and Twitter profile.

● Monitor real-time activity such as likes/favorites, comments, tweets and mentions of your brand over Facebook and Twitter.

● Search keywords in Twitter to stay tuned to relevant topics such as your products, your brand mentions, etc. to find out who is interested in your company.

● Save Twitter searches that are often referred and are relevant to your business.

● Add prospective customers from Facebook and Twitter as leads/contacts in your Zoho CRM account.

● Interact and engage with your customers over social media channels.

● View all social interactions of leads and contacts with your company.