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Who are agents in JIRA Service Desk?

over 2 years ago

Who are agents in JIRA Service Desk?

Vendor Responses

Response by Jira Service Desk

about 2 years ago

Agents work on requests and communicate with your customers.

Agents can:

--Access both the Customer Portal and the Agent interface

--View queues, reports, SLA goals, and the customers list

--Add, edit and delete customer-facing and private comments on issues

--Manage content in a connected knowledge base