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G2 Crowd User

Why is nGAGEMENT specifically for contact centers?

about 2 years ago

nGAGEMENT is listed as a contact center solution, yet other gamification-based applications are not as specific. Why is that?

Vendor Responses

Response by nGAGEMENT

about 2 years ago

nGAGEMENT was designed to specifically address business and data challenges in the contact center industry because the company founders all worked in contact centers, in various roles, and encountered the same issues recurring issues: employee engagement, workforce optimization, and high attrition rates among agents.

In order to build engagement, reward loyalty, recognize dedication, and encourage management to make positive changes in the workplace, nGAGEMENT was developed.