What do you like best?
The ability to update all of the terminals from one place, pull and push the configurations to different terminals, and VNC to any online client is AMAZING. Everything is right there at your fingertips, just a few clicks away in most cases. The network discovery is easy to understand and set up whether you'd like to do specific clients or search an entire IP range.
What do you dislike?
I wouldn't say that I, personally DON'T LIKE it, but the manager GUI does seem a bit outdated. There are some cosmetics that might make it more popular with younger admins. I don't mind the look, the sleeker the better for me but it's probably the only thing I could see someone nagging on.
Recommendations to others considering the product
Don't be afraid to call for help. Everyone I've spoken with in their support department has been quick to respond and incredibly helpful.
What business problems are you solving with the product? What benefits have you realized?
Before the 10Zig Manager was discovered we had absolutely no way to manage all of our thin clients spread out across 3 different campuses. Some configuration even had to be done locally, causing our team to have to waste travel time for simple tasks. 10Zig Manager showed us the ease of backup and restore of p images across a network. The ability to VNC to any client in the manager list when we needed to assist a user has been a huge time saver for us. We'd never go back!