What do you like best?
The ability to track a high volume of members, companies and events - detailing history and future events/data. The ability to download data into excel. The auto-creation of an externalize page with data that is updated on the back-end (particularly useful for events).
What do you dislike?
In general, the look and usability of program.
Back buttons, load buttons, search buttons, etc are not intuitive. Requires some getting used to. Look of the platform is feels older, not an updated system, which gives the perception of being more complicated than it is. I do think that 123 signup is ultimately is easy to use, but doesn't seem like it. This combined with the strange back buttons that are counter-intuitive, makes it unappealing to use.
Recommendations to others considering the product
Great as a data storage; great for tracking events, people, leads, etc. Will require training and some time to get used to as counter-intuitive. Definitely will be sort of foreign to more millennial sets, but ultimately, gets job done and is comprehensive.
What business problems are you solving with the product? What benefits have you realized?
Creation of a database to catalog data from previous events and accounts. Especially beneficial for an organization like ours that run so many events and work with so many people (200 events each year, 30000 members, 2000 company members). Also creation of information center that we can point everyone back to and also use as promotion of our events. Great data center/CRM for ability to store so much data.