What do you like best?
I like that I keep keep all of our invoices, quotes, leads, communications, notes, bookkeeping, and forecasting in one place.
What do you dislike?
When there are a lot of users (mid day say) you can tell it is bogging down in response time. They have promised that they will roll out multi-user soon, but I really want that to happen. We will then be able to see who did what in the account. I also would not mind it if I was able to customize the look and buttons on the invoice a little bit. Lastly, when someone makes a payment on an invoice, and then reopens it, it does not show the balance remaining at the top, it shows the full amount, which is confusing.
Recommendations to others considering the product
Definitely give it a try, considering it is free to start. We pay for it, which is worth it since we have many projects open at once. I am saying "We" because I have partners and employees... The thing is, 17Hats doesn't currently support multiuser for one account. This is a bummer because there is no way to track who did what inside of the account. They have promised many a time that they will roll out this feature, because every single person who uses it is requesting it!
What business problems are you solving with the product? What benefits have you realized?
Organization, Online Invoices (Payable), Contract signing and management online. We have realized a lot of benefits. Numerous clients have told us that they love how it looks and how easy it is to make payments and understand everything clearly.