What do you like best?
I ended up paying for a personal account after reading numerous Reddit threads of people getting their identities stolen. The peace of mind is worth it! I spent just one solid afternoon setting it up with all of the logins I was previously using (all with the same password) and now everything is significantly more secure. I also didn't even think of adding personal information like healthcare, insurance, social security, birth certificates, passports, and other personal documents that are still somehow stored on paper these days. Knowing that if I lose my wallet or have damage to my car or property, I have digital storage of all my important documents gives me peace of mind.
Everything translates well between my work Mac, home Windows, and personal iPhone. That was a nice bonus.
The regular updates are reassuring, and it's nice that they are so small. No major downloads or time taken away waiting for it to reload.
What do you dislike?
Sometimes the Chrome extension on my Mac bugs out and causes little issues like links and images not working on web pages. Normally, I just have to click the extension icon and Chrome works again like normal.
The organization of vaults, logins, and accounts can be confusing for lots of people. For teams, like any app, make sure everybody understands how it works and how to organize and name your passwords. When it's just a mad dash to save and store passwords by 50 employees, it gets messy really quickly.
Many of my iOS apps and websites don't detect password forms, therefore the 1Pass login button doesn't appear. I have to then switch apps and copy and paste the password manually. Not a huge deal, but kind of annoying.
What business problems are you solving with the product? What benefits have you realized?
For work, this has been incredibly helpful for when people are out of office. In a small startup environment where we can share passwords just by asking the person across the desk, knowing that everything is in 1Pass is nice.
After a while, everybody gets used to storing and filling passwords in it. No more asking "what's the login for...".
Finally, having company credit cards stored is a HUGE bonus. No more filling out 10 fields, hoping the business address is correct, and other such pains, on top of the security of asking your coworker to delete that message after you Slack them a picture of the credit card.