2Checkout (formerly Avangate)

4.4 out of 5 stars

2Checkout powers modern Digital Commerce, solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.
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Good and fast support

March 29, 2017

Fernando M.
Co-Founder & Managing Director at MyLex Group
Information Services, 2-10 employees

3.5 out of 5 stars
What do you like best?

Efficient and fast support for peace of mind. Good track of support queries, each being answered in a short period of time. The dashboard is relatively straightforward and easy to use. No need for extensive training or documentation review if you are making an typical use of Avangate.

What do you dislike?

More detailed info from the Avangate panel on unfinished payments. We have to ask each time. We use local payment options for Brazil which often produce a high percentage of unfinished payments. Looks like they have a third party in Brazil that handles their payments processing there which may be the reason for the delay and lack of detailed information.

Recommendations to others considering the product

Make a good evaluation of other vendors to make a good decision. Pay special attention to local payment methods availability. Things may have changed a lot since we evaluated this product.

It is also advisable to compare, particularly for local payment options, the rates (fixed and variable) that Avangate charges. Depending on the average ticket and preferred payment options used the differences may be very big. For example, in Brazil the Boleto Bancario or payment with installments using cards (both typical there) have a very high commision (15-20% of revenue).

Finally, it is advisable to also check the exchange rates being applied since that can also have a big impact in net revenue.

What business problems are you solving with the product? What benefits have you realized?

Subscription managemente and payment collection, particularly in Brazil, which has various local payment methods.

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A trusted payment solution for our customers

October 03, 2014

Florin C.
CEO at 123ContactForm
Internet, 51-200 employees

5.0 out of 5 stars
What do you like best?

I really liked the way they handled recurring payments from our customers. In particular, their approach to failed payments and all the related features that help us reduce churn.

What do you dislike?

We didn't get too much value out of the affiliates section, but maybe that's related to affiliates ecosystem in general.

Recommendations to others considering the product

I recommend them with all my heart as a powerful solution for billing your customers.

What business problems are you solving with the product? What benefits have you realized?

We needed a way to collect payments from our customers. All of them had subscriptions and they reside in about 200 countries worldwide. Avangate provided a solution to our billing needs while handling all the issues related to different currencies, different banks, VAT, taxes, etc. Otherwise, I would have had to hire a VP of finance just to keep us up to date and respect the laws.

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2checkout a payment gateway for all

January 11, 2018

Shehan M.
Thinker/CEO at Nerdynaut
Publishing, 11-50 employees

5.0 out of 5 stars
What do you like best?

As a person who is located in Sri Lanka, None of best payment gateways except 2checkout support us. Their customer service is very efficient and the user has a dedicated manager to contact and for other account management services. 2checkout also supports to accept PayPal for customers. That is a really great advantage to use 2checkout. Their user interface is very easy to learn and the security is also at a satisfied level. On the other hand, 2checkout doesn't charge any monthly fee to use.

What do you dislike?

When people apply to 2checkout, the application review process is very tough than Stripe and their WordPress plugin which let developers to integrate woocommerce looks bit untrusted to both developer and the customers of user's woocommerce stores. Also, when we use multiple businesses, we need to make different 2chekout accounts for each online store or the business.

Recommendations to others considering the product

This is the best option for small businesses and this is the best solution for the people who live in the countries that Stripe doesn't support. 2checkout is the second best solution for online e-commerce payment gateway. Their rates also good. People who use Shopify, this is best.

What business problems are you solving with the product? What benefits have you realized?

Yes, of course. That is a free, easy and complete solution as a payment gateway for online stores.

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Excellent Platform for any ecommerce

March 30, 2017

Mark B.
Co-Founder & CEO at Flame Tree Marketing a Google Premier Partner Agency
Marketing and Advertising, 11-50 employees

5.0 out of 5 stars
What do you like best?

Excelent Interface, Flexibility in Landing Pages, Easy to use interface. All the flexibility and reporting you need. We have grown our business considerably thanks to avangates order processing system. I always recommend them to people looking for an ecommerce solution for their business. A couple of business connections are using the interface as well and they love it. I am happy for them.

What do you dislike?

Nothing at this moment, they are even prompt in answering.

Recommendations to others considering the product

Great Flexibility A+ Platform

What business problems are you solving with the product? What benefits have you realized?

I have a recurring revenue business. We get recurring revenue from each client on a monthly basis with a low churn rate thanks to avangate.

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Good e-commerce platform with a lot of supported payment types

May 11, 2017

Andrey M.
CEO at HarePoint
Computer Software, 11-50 employees

4.5 out of 5 stars
What do you like best?

I started to use this e-commerce platform because of big set of the payment types which it supports including the local types, for example: ACH payments for USA, Direct Debit for Germany, etc.

What do you dislike?

It doesn't have enough flexibility to configure license delivery on the server side (we have very special requirements for it) but there is an option to use API to generate the license key on our side and send it to the avangate server. It is not very comfortable way but it works.

Recommendations to others considering the product

The company is high interested in the new vendors and they are very helpful to setup and configure an account, so it is really fast to start using of the service.

What business problems are you solving with the product? What benefits have you realized?

We are software developer company and we have the clients around the World so we must offer to the clients reliable and confortable way to pay for the products and Avangate helps us with it. We are working with Avangate for the years and I confirm the service is good and our personal manager is very helpful.

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Reliable system with very good technical support

April 07, 2017

Andreas B.
Softwareberatung und -Entwicklung
Computer Software

4.0 out of 5 stars
What do you like best?

Very good technical support (direct chat within working hours) and always on-time payment.

There are some things we would like Avangate to work on (see "dislike"), but generally we are happy with Avangate and would recommend everybody looking for a payment solution to at least give Avangate a try as well - it just works. :-)

What do you dislike?

Quite expensive: Beside 8 % base fee additional fees for most local payment options and very high chargeback fees and deposits. So basically everything costs extra, e. g. also 500 USD one-time if you want the shop page on an own sub domain.

Especially in a long-term partnership I would sometimes expect a bit more "personal cooperation" than strict automated fees and deposit. For example, if you see the shop makes much more revenue every month than all chargebacks summed up till now, why a deposit is needed? It's not a problem at the end, but it would show some confidence in a partnership.

From a shop end-user perspective:

Avangate does provide also end-user phone support which is great, but unfortunately only with a US and Rumania phone number: Here especially for the Europe market some additional local (redirected) phone numbers would be good. E. g. our German customers are often afraid to call a Rumania number.

Nobody should get wrong that here in “dislike” much more is...

What business problems are you solving with the product? What benefits have you realized?

Payment processor for customer website orders.

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