3CLogic Cloud Call Center

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Cloud Call Center allows you to enable your agents to both make and recieve calls as demand and strategy dictate.

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What is 3CLogic Cloud Call Center?

Enterprises across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform.

Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, Microsoft Dynamics and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving customer experience, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. The solution also includes call-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting and analytics.

For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and pure cloud deployment using its unique architecture hosted on Amazon Web Services (AWS).

With 3CLogic, organizations improve contact rates, gain greater change control, enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.

3CLogic Cloud Call Center Details Provided by: Kathy  R.

3CLogic Cloud Call Center Details Provided by: Kathy Ruxton

Website
www.3clogic.com
Languages Supported
English, Japanese

3CLogic Cloud Call Center Screenshots

About 3CLogic Cloud Call Center

Vendor
3CLogic
Company Website
Year Founded
2005
HQ Location
Rockville, Maryland
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
80
Twitter
@3CLogic
Twitter Followers
2,151
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