Enterprises and SMBs across the world manage inbound, outbound, blended or multi-channel communications using 3CLogic’s Cloud Contact Center Solutions.
3CLogic optimizes internal and external communication, as well as customer engagements with features such as IVR and multi-channel ACD for intelligent call routing, predictive dialer.
The solution also includes call-recording, dynamic scripting, text-to-speech, as well as extensive reporting and analytics.
For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and pure cloud deployment using its unique architecture hosted on Amazon Web Services (AWS).
3CLogic includes built-in Computer Telephony Integration (CTI) and deep integration with such major CRMs such as ServiceNow, MS Dynamics and Salesforce.
With 3CLogic, organizations improve contact rates, gain greater change control across communication channels (voice, email, chat, social media), enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.