Cloud based, allows you to access from any device. SmartView, once up and running will improve a lot of the browser and access issues. Senior support reps are great. When they get your ticket, they can usually solve an issue in a few minutes
Many new people in their support department, due to a lot of growth and turnovers in the past 2 years. Often times you will be told 3PL Central is not capable of doing something by a rep, then 2 months later, another rep will tell you it was able to do that for years and they show you how. Support reps can be frustrating, when they do not know an answer, instead of escalating the ticket, they will reply with vaguely related questions, instead of answering your original question. Support rep training is one of the biggest negatives for 3PL Central.
2nd biggest issue: very limited metrics from platform. There is no reporting of pick and pack times for employees, limited reporting as to dailiy production / order fulfillment. No reporting or metrics in other areas that help manage a warehouse or improve performance. In talking with other warehouses that use 3PL Central, many have to pay 3rd party platforms to export data from 3PL and analyze. The reports they do offer are poorly formatted and mostly made to look good for a pdf print out, but not setup for utilizing in excel with pivot tables or analyzing data. (There are many merged fields and sub-headers instead of columns labeling data, so data cannot be sorted without a lot of cleanup.) Mobile hardware is limited due to the browser limitations, so you cannot use more easy to use or smaller portable mobile devices.
Currently, the ClassicView is limited to browsers that can utilize MS Silverlight and Java. SmartView was slated to launch January 2017, it was moved up and moved up. Latest word is it will be launched in 3-6 months.
It works as a basic platform and will plug and play with many ecommerce carts easily. If you want detailed metrics, deeper analysis, or more capabilities, be prepared to either pay a lot extra for customer modifications or to add 3rd party add-ons.
Warehouse management, order fulfillment, 3PL integrations, API and EDI connections.