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3Play Media

3Play Media

4.8
(19)

3Play Media provides a more technologically advanced and cost-effective captioning, audio description, and subtitling solution. We work with more than 2,000 customers across media & entertainment, enterprise and educational institutions. Our methods allow us to reduce the cost and simplify the process, while maintaining premium quality levels. We provide all major caption formats, efficient workflows, an API, and fast turnaround. 3Play Media was borne out of MIT in 2007 and operates in Boston, MA.

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Showing 19 3Play Media reviews
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3Play Media review by Haris G.
Haris G.
Validated Reviewer
Review Source

"Seamless Integration for Video Captioning"

What do you like best?

We appreciate a good integration with Kaltura (our video content management) and we can depend on the service to provide good video captioning for classroom access.

We were able to work with 3Play to get customize JavaScript for easy video + closed caption deployment on our internal site.

Separate billings for separate department makes tracking expenses easier.

What do you dislike?

In a rare cases, our video contents were rejected due to video quality issue (even though they were not the case).

Recommendations to others considering the product

It is important to know how your current video content management can integrate with 3Play (from the beginning to finished product). We had the opportunity to speak with 3Play Technical Team before we decided to sign up for services.

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3Play Media review by G2 Crowd User in Higher Education
G2 Crowd User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Can't operate without them now"

What do you like best?

Ease of use, quality and promptness. Over all reliability. And its price.

What do you dislike?

I tested the new service, audio description; i was not too satisfied with it. The description does reflect what is going on in the video but it missed the focus of the video. In a way it described something that is not much value to the viewers. It would be good to consider the context of the video for the descriptions to be relevant and of value.

Recommendations to others considering the product

I think they cracked the code in this field. I compared other competitors for the captioning service, some even cheaper, but 3PlayMedia won us over with their comprehensive yet easy setup, all the help and support.

What Closed Captioning Services solution do you use?

Thanks for letting us know!
3Play Media review by Doug F.
Doug F.
Validated Reviewer
Verified Current User
Review Source

"We Love 3Play Media!"

What do you like best?

The ease of operation when uploading and ordering 3Play services, and the fast and friendly support we receive each time we have a question.

What do you dislike?

My inability to follow the straightforward 3Play support documentation. It's easy to work with their support if you can follow directions.

Recommendations to others considering the product

If you're looking for an easy way to improve the accessibility of your online video offerings, 3Play is a one-stop shop that is effective and very easy to work with.

3Play Media review by Katie M.
Katie M.
Validated Reviewer
Verified Current User
Review Source

"Captioning"

What do you like best?

The quality of the captions and time it takes to get the captions back.

What do you dislike?

Sometimes there's errors that need to be fixed in spelling and different tenses - ie. past, present and future.

Recommendations to others considering the product

Definitely an industry leader. I would recommend 3Play Media, but check the other competition out for yourself to make a decision.

3Play Media review by G2 Crowd User in E-Learning
G2 Crowd User in E-Learning
Validated Reviewer
Review Source

"I will use no other transcription and/or caption house other than 3PlayMedia"

What do you like best?

3PlayMedia provides quality captions and transcripts for our educational video content. I know that the spelling will be accurate, the timing will be in sync, and non dialogue cues will be present in our transcripts and closed caption files. The staff is extremely competent and always willing to answer questions and find solutions. 3PlayMedia is also innovative and current, always keeping up with the latest technology and accessibility tools.

What do you dislike?

I honestly can't think of anything that I dislike about 3PlayMedia.

Recommendations to others considering the product

3PlayMedia provides a quality service for media producers. The process is easy and efficient. Transcriptions and captions are turned around in a timely manner. Tags, spelling and non dialogue cues are present in our files. 3PlayMedia is always investigating the latest technology trends to stay current with compatible caption files.

3Play Media review by G2 Crowd User in Professional Training & Coaching
G2 Crowd User in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Excellent Translation/CC Work"

What do you like best?

Ease of use and quick turnaround time at a minimal cost. Their Account Representatives are always attentive and check in frequently to make sure 3Play is providing the best possible service to you and your complany.

What do you dislike?

It would be excellent if 3Play extended their automatic closed captioning to other languages besides Spanish.

Recommendations to others considering the product

Quick integration with various multimedia hosting sites. May need to consider alternative translation services if beyond the scope of Spanish.

3Play Media review by Andrew O.
Andrew O.
Validated Reviewer
Review Source

"Fast, easy, and great service"

What do you like best?

The uploads are easy to use. Billing is simple and compiles everything for the entire month into one statement. Excellent customer service and responsive account managers who get back to you quickly. great quality captioning for any of our media.

What do you dislike?

We have had no problems with our 3Play service. They have been responsive and helped us with any issues that came up, and were mostly user error on our end.

3Play Media review by Robin S.
Robin S.
Validated Reviewer
Review Source

"3Play made our expansion possible"

What do you like best?

the engaging team at 3Play, right here near home. This team loves to THINK about accessibility and innovation, and explore new opportunities.

What do you dislike?

the dashboard interface lets us be pretty messy and disorganized. Not 3Plays fault, but we could use a more directed workflow.

Recommendations to others considering the product

have a plan for your service needs, at least 1 yar out, possibly 2.

3Play Media review by Trudie F.
Trudie F.
Validated Reviewer
Review Source

"3Play is the Sweet Spot"

What do you like best?

Accuracy, speed, cost and ease of posting, editing, and downloading.

What do you dislike?

We have to upload hundreds of individual videos. Wish their technology could handle our packaged courses. Transcriptions when we first started using 3Play had more errors, but quality has consistently improved as they learned our jargon. Very pleased with the quality now.

3Play Media review by Lee B.
Lee B.
Validated Reviewer
Review Source

"Happy 3Play customer"

What do you like best?

The Interactive Transcript API. We use it in our video portal and online learning courses.

What do you dislike?

Hard to integrate to some LMS systems. Responsive design is a challenge.

3Play Media review by Valerie W.
Valerie W.
Validated Reviewer
Review Source

"I love 3 play!"

What do you like best?

The ease of use with the software, reliability, and speed

What do you dislike?

It would be wonderful if this integrated with Kaltura

Recommendations to others considering the product

Just do it, it'll change your work life

3Play Media review by Adriane L.
Adriane L.
Validated Reviewer
Review Source

"Great Service!"

What do you like best?

The ease of use. It is great that we can plug and play.

What do you dislike?

Nothing! We love this service and would not change a thing.

3Play Media review by Matthieu K.
Matthieu K.
Validated Reviewer
Review Source

"Good transcrip/ encoding easy"

What do you like best?

Once the transcription is done, 3 play can do the encoding for you.

What do you dislike?

Sometimes not really delivering within the 5 days period

3Play Media review by Mary K.
Mary K.
Validated Reviewer
Review Source

"3Play makes accessibility easy"

What do you like best?

Accuracy, speed of delivery, ease of working with

What do you dislike?

Inability to change start timecode on a stamped doc transcript

3Play Media review by Craig R.
Craig R.
Validated Reviewer
Review Source

"4 years of excellence"

What do you like best?

Turnaround time.

Price point

Excellent customer service

What do you dislike?

Pretty much nothing.

Recommendations to others considering the product

Use them!!!

3Play Media review by G2 Crowd User in Higher Education
G2 Crowd User in Higher Education
Validated Reviewer
Review Source

"Incredibly straightforward self-service captioning solution"

What do you like best?

I love the self-service model and the flexibility of file format outputs.

What do you dislike?

It would be nice to have direct YouTube integration rather than having to upload transcript files to YouTube separately, or having to embed the 3Play captions iframe on a separate webpage.

3Play Media review by G2 Crowd User in Computer Software
G2 Crowd User in Computer Software
Validated Reviewer
Review Source

"Caption Freedom"

What do you like best?

Speed and accuracy is the hallmark of 3Play Media work

What do you dislike?

Nothing at all. They are an extremely easy company to work with.

Recommendations to others considering the product

3Play Media is the premier company for video transcription and captioning

3Play Media review by G2 Crowd User in Computer Software
G2 Crowd User in Computer Software
Validated Reviewer
Review Source

"Transcription for closed captions for many videos."

What do you like best?

Responsiveness and timeliness of transcriptions.

What do you dislike?

In some cases, the wait time, but that was very rare.

3Play Media review by G2 Crowd User in Media Production
G2 Crowd User in Media Production
Validated Reviewer
Review Source

"Excellent Company!"

What do you like best?

Great product and great customer service

What do you dislike?

Nothing! They are fantastic. Great company.

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* We monitor all 3Play Media reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.